Refund Policy

1. Overview

MANIKYA ENTERPRISES is committed to providing quality services and ensuring customer satisfaction. This refund policy outlines the circumstances under which refunds may be provided for our various services.

We understand that circumstances may arise where you need to cancel or modify your engagement with us. This policy ensures fair treatment for both parties.

2. General Refund Principles

Our refund policy is based on the following principles:

• Fair and transparent refund practices
• Case-by-case evaluation of refund requests
• Documentation of all refund transactions
• Timely processing of valid refund requests
• Clear communication about refund eligibility

3. Real Estate Services

3.1 Property Consultation Services

For property consultation and advisory services:

• Before Service Commencement: 100% refund if cancelled before any work begins
• Partial Service: Pro-rated refund based on work completed
• After Service Completion: No refund for completed consultation services
• Documentation Required: Written cancellation notice required

3.2 Property Transaction Services

For property purchase, sale, or leasing services:

• Before Agreement: Full refund of any advance payments
• After Agreement: Subject to terms of the specific agreement
• Legal Fees: Non-refundable once legal documentation begins
• Market Research: Non-refundable for completed research

4. Construction Services

4.1 Project Planning Phase

For construction project planning and design:

• Before Design Work: 100% refund of planning fees
• During Design Phase: Pro-rated refund based on work completed
• Completed Designs: No refund for completed design work
• Site Surveys: Non-refundable once survey is completed

4.2 Construction Projects

For ongoing construction projects:

• Before Construction: Full refund minus any incurred costs
• During Construction: Subject to project agreement terms
• Material Costs: Non-refundable for ordered materials
• Labor Costs: Non-refundable for work already performed

5. Warehousing Services

For warehousing and logistics services:

• Before Service: 100% refund of advance payments
• During Service: Pro-rated refund for unused period
• Storage Fees: Non-refundable for used storage time
• Handling Charges: Non-refundable for completed handling

6. Refund Process

6.1 How to Request a Refund

To request a refund:

• Contact us via email or phone
• Provide your service details and reason for refund
• Submit any required documentation
• Allow 5-7 business days for review

6.2 Refund Processing

Once approved, refunds will be processed:

• Within 7-14 business days for bank transfers
• Within 3-5 business days for digital payments
• Original payment method will be used when possible
• You will receive confirmation via email

7. Non-Refundable Items

The following items are generally non-refundable:

• Completed services and consultations
• Ordered materials and supplies
• Completed site surveys and assessments
• Legal documentation fees
• Travel and accommodation expenses
• Third-party service charges

8. Cancellation Policy

Cancellation terms for different services:

• 24 Hours Notice: Required for consultation appointments
• 7 Days Notice: Required for project planning services
• 30 Days Notice: Required for construction projects
• Immediate: Allowed for emergency cancellations

9. Dispute Resolution

If you disagree with a refund decision, we encourage open communication to resolve the issue. If a resolution cannot be reached, the matter will be handled according to the terms specified in our service agreements.

10. Contact Us

For refund requests or questions about this policy:

Company: MANIKYA ENTERPRISES

Email: manikyaenterprises2004@gmail.com

Phone: +91 8272076162

Address: R-3/36, Raj Nagar, Ghaziabad, Uttar Pradesh